Exchange
We offer a one-time free exchange within 30 days from the delivery complete. If the fabric or finish or anything else related to the manufacturer’s production isn’t right, you are entitled for a one-time free exchange for an item of equal or lesser value. We, unfortunately, cannot exchange items of greater value. There is no return shipping fee for the first exchange. Please feel free to reach out to us for the exchange assistance.
Return
We put customers at the center of everything we do so to offer you flexibility and seamless purchase experience, you’ll enjoy a 30-day return policy for any Adria Workshop products from the delivery complete day stated on User’s Account Order Tracker not when the order is unboxed. Please keep the original delivery boxes to enjoy a 10% discount on return fee. We try to minimize wastes of production and packaging as much as we can and to do so we need your help to re-use the original delivery boxes to carry the items that you wish to return. If you don’t have the original boxes, the return fee is 20% of the total paid value capped at $200 for returned items..
Adria Workshop has rights to reject goods return if falls into some of the following scenarios:
- The delivery shipped outside of the US is not eligible for return
- Maximum two (02) of each particular product can be returned per each order with specific email and shipping address
- In case a particular product is returned, that particular product is not entitled to get 30-day trial in the next purchase specifying by email and shipping address
- In case of following individually purchase items will not eligible for return: Sofa seat modules, armrest, sofa/couch/dining table/chair legs, sofa/chair/couch cushions
To request a return, please help to fill out the Return Form before 11:59PM ET on the 30th day from the delivery complete day. We will get back to you within 48 hours since the form is completed.